BismilLah.

Polite answer turns away anger and a kind word uttered in time may save us from many troubles true or false? True.
It is politeness which succeeds while ability fails. Even a good action will lose its value if the person doing favor utters impolite words. It is on this note that we, as Muslims, should endeavor to learn from the Prophet Muhammad (sallalLaahu Alaihi Wasallam) who summarized the goal of his entire message into the perfection of the best of conduct in the beautiful hadith:

“I have been sent to perfect the best of manners”
ALLAH describes the Prophet and his ways as:
“Indeed you stand on an exalted standard of character” (68:4). Unfortunately many of us unintentionally fail to pay attention to the above hadith which is the very essence of the Islamic manners which we should adopt and instead restrict our views of religion merely to the external acts of worship.
Prophet Muhammad sallallahu alaihi wasallam is reported to have said:
“A Muslim with good manners and a good moral disposition gets the same reward as he who fasts every day and spends every night in prayer.” (Abu Dawud, 4798)

Our teachings put great emphasis on how we deal with people in our daily lives. Rather than focus on how we dress or the apparent status of our worship our manners and dealings should be our criteria.
We must be aware of how each one of us interrelates with people in our circles. Our good dealings will not only ensure that we are not violating other people’s rights but will also make us accepted, loved and appreciated by others. May ALLAH aid us to practice what we learn Aameen.

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